Frequently asked questions

Villa for You was founded in 2020 by a team of experts with years of experience in holiday home rentals.

We’re a Dutch provider of high-quality holiday homes in Austria, the Netherlands, Belgium, France and Germany – from luxury villas with pools to cosy chalets in the snow. Every home is carefully selected and personally visited. We know the homes and the homeowners, so we can offer tailored advice, personal service and quality.

At Villa for You, no standard bookings or faceless processes. We focus on people, not numbers.

You’ll see our terms and conditions here, during the booking process, and you can also find them at the bottom of our website under ‘Villa for You’ > ‘Conditions’.

After booking, they’re also available in your personal, secure MyBooking account.

You can easily reach us by email or phone. Visit our contact page for our current opening hours, contact options and a handy form to send us your question.

Already booked? You’ll find our contact details in your MyBooking account.

In case of emergencies, we’re also available outside office hours.

Of course, it's annoying when something isn’t right during your stay. Always report it straight away to the homeowner or local contact person – their details can be found in your stay confirmation, which you’ll receive 4 weeks before arrival.

If you report a complaint only after your stay, or if it concerns a minor issue that didn’t affect your holiday, there’s usually nothing more we can do for that stay. That said, we do appreciate it when you share feedback – it helps us improve and give future guests an even better experience.

Can’t work it out together or is the issue not being resolved to your satisfaction? Then contact Villa for You as soon as possible – and definitely during your stay. Only then can we help find a suitable solution.

If it’s an emergency outside office hours, call the emergency number listed in your stay confirmation.

Online booking

• Click on an available period for your chosen holiday home and select > Book

• Enter the number of people (and any pets)

• Choose a price option (if available): Check the cost overview to see if there is a choice between 'Best price' or 'Free cancellation' for your stay and select the option that suits you best.

• Do you have a discount code? You can enter it right away.

If you log in with a known email address, we will fill in your details automatically. If this is your first booking, we will ask you to provide your contact information.

Check everything carefully, read the terms and confirm your booking using the red 'Confirm Booking' button. You will immediately see a confirmation on screen and receive it by email.

Sometimes your booking will first be processed as a request.

By phone

You can also book by phone through our Team of Experts. We’re happy to help you find a holiday home that meets all your needs.

We are available during office hours. Find our current contact details here at our contact page.

If you search by arrival date, departure date and duration of stay, you will only see homes available for that period.

Not sure yet when you want to go? You can also search by country, region or town combined with the number of guests. You will then see a wide range that you can refine further using filters like accommodation type, facilities or price.

After booking, you will immediately receive a confirmation on screen and by email. This email also contains a link to your personal MyBooking account.

In MyBooking you can:

• view your booking details

• arrange your payment

• see your payment deadlines

• add your travel group details

• take out cancellation insurance, within 7 days of booking (if you have not chosen the 'Free cancellation' option)

• cancel your booking

• rent ski equipment or a bike with a discount via Intersport Rent

• share your booking details by email

• view practical information about your stay

Have we received your payment? Then you will receive your stay confirmation with the address of the holiday home 4 weeks before arrival.

Booking shortly before departure? Then you’ll receive it earlier so you can prepare properly.

The address will also appear in MyBooking once the confirmation has been sent.

You’ll receive your booking confirmation by email immediately after booking. Sometimes your booking is first processed as a request. In that case, you’ll receive the confirmation once the request is approved.

The confirmation contains a link to your personal MyBooking account, where you’ll see payment terms and all your stay details.

We’ll send the stay confirmation with address and key info starting from 4 weeks before arrival. If you book last minute, you’ll receive it earlier.

Once you click Book, you’ll receive a confirmation by email with your booking number. Didn’t get an email? Check your spam folder just to be sure.

Can’t find the confirmation anywhere? Contact our Expert Team. They’ll be happy to help.

Some changes can be made directly in MyBooking. Up to three days before arrival, you can update your address or travel group, for example.

Would you like to cancel your booking? You can do that through MyBooking as well. There, you'll immediately see which cancellation terms apply to your booking.

Want to change something else, like the travel dates or accommodation? Contact our Expert Team. We’ll be happy to check the options with you.

Please note: changes or cancellations may involve fees. The exact conditions can be found in our general terms and conditions.

You’ll receive the address once the booking is fully paid, and no later than four weeks before arrival.

From that moment on, it will also be visible in your personal MyBooking account. We’ll also email you the stay confirmation with all practical details about your stay

Due to privacy regulations, we cannot share the address earlier.

This is not customary. For such requests, always contact our Team of Experts by phone first. We can then see what Villa for You can possibly do for you.

We don’t have a brochure, as we’re always adding new houses to our listings. This way, you’ll always find the most up-to-date selection on our website!

The maximum number of people for a holiday home includes adults and children aged 3 and up. In many cases, 1 or 2 babies (0 to 2 years) are allowed in addition to this, without counting toward the total.

You’ll see this during the booking process after clicking Book.

Want to search specifically for homes with baby amenities? Use the ‘Cot’ or ‘High chair’ filters under Facilities. In the house description under Layout, you’ll see whether a cot or high chair is available as standard or on request.

If something is missing or extra charges apply, this will be mentioned on the booking page or under additional costs.

The label ‘avg./night’ or ‘avg./week’ means it is an average price. It’s an indication, not a fixed rate.

The actual price depends on your chosen dates, the number of people and pets, any chosen price option ('Best price' or 'Free cancellation'), any extra services, additional costs, and discounts.

Want to see the exact price? Select your arrival and departure date and the number of guests and pets. The full price (options) will then appear, including all costs.

When staying in the province of Salzburg, guests are required to pay a mobility levy.

In return, you will receive a personal Guest Mobility Ticket for all guests (as a QR code). The ticket gives you unlimited free travel on buses, trams, S Bahn services and regional trains throughout the entire province of Salzburg. Please note : cable cars are not included.

Your ticket is valid from the day of arrival up to and including the day of departure.

The lead booker will receive the QR codes for all travellers by email no later than the morning of arrival. Each guest receives a personal ticket. Children under 15 do not need their own ticket and can travel with an adult.

As you receive the QR code no later than your arrival day, you can use public transport immediately after your arrival at the accommodation.

More information is available here, at salzburg.info or guestmobilityticket.at

The availability of price options varies by holiday home and period. If the option is not shown in the overview, you automatically book at the 'Best price' and the standard cancellation conditions from Article 11 apply.

With the 'Best price', you book at the most competitive rate, and in the event of cancellation, the standard conditions from Article 11 apply. If you choose 'Free cancellation', you can cancel for free until the specified date without giving a reason, and you do not need additional cancellation insurance for this booking.

The availability of price options varies per holiday home, group size, and period, which is why this choice is not always shown. Currently, this service is mainly available for our properties up to 10 people. Is there no choice option in the cost overview? Then you automatically book at the 'Best price' and the standard cancellation conditions from Article 11 apply.

You always pay the total amount in advance and electronically. This can be done via bank transfer or direct online payment.

Cash or on-site payment is not possible. Any additional costs are shown during booking and on your stay confirmation. These are paid on location.

If you book well in advance, we prefer bank transfer. Always mention your booking number and allow 3 to 5 working days for processing.

If you book shortly before arrival, online payment is often faster and ensures everything is processed on time.

If your arrival is within 56 days, the full amount must be paid in one go. For last-minute bookings (a few days before arrival), payment must be made online immediately.

Online payment methods:

• Ideal

• Bancontact

• EPS

• Maestro

• Visa/Mastercard

• Google Pay

• Apple Pay

• Payconiq (for German customers)

All available payment methods are shown right after booking, during checkout and in your MyBooking account.

Note: paying by credit card? Make sure you have enough balance and have your 3D Secure password ready for a safe payment.

That depends on how many days there are until your arrival.

• If you book more than 56 days in advance, you pay in two instalments: first a deposit of 35%, then the remaining amount. The first payment is due as soon as possible after booking. At that point, you are obliged to pay.

• If you book with arrival within 56 days, the full amount is due in one go, as soon as possible after booking. The closer the arrival date, the sooner the payment must be made.

The exact payment schedule is shown in your personal MyBooking account. You can also easily track your payment status there.

You can pay by bank transfer, as long as it’s not a last-minute booking. You’ll find the bank details in your secure MyBooking account. We only show them there to ensure payments are safe and accurate.

Always include your booking number with your payment so we can process it quickly and correctly.

Bank transfers can take 3 to 5 business days depending on your bank.

We recommend transferring the payment well in advance to avoid automatic cancellation of your booking.

Bank transfers can take 3 to 5 working days to reach us. If payment is not received on time, your booking may be cancelled automatically. To avoid this, we recommend paying well in advance.

Has the deadline passed and we haven’t received the amount? Contact our Expert Team as soon as possible.

If the payment is too late, Villa for You may cancel the booking. In that case, cancellation fees apply. You’ll always be notified by email.

No, the total amount must always be paid in advance. Any additional costs and a deposit (if applicable) are paid on location. You’ll find this information in your personal MyBooking account.

As soon as we receive your payment, you’ll get a confirmation by email. Bank transfers usually take 3 to 5 working days.

Not sure if your payment went through? You can always see the latest status and outstanding balance in your MyBooking account.

Still no confirmation? Contact our Expert Team.

The full address and GPS coordinates of the holiday home are usually provided from 4 weeks before arrival. The total amount must have been paid by then.

For last-minute bookings, you’ll receive this information earlier, right after payment. The address will also appear in your personal MyBooking account as soon as the stay confirmation is available.

Your stay confirmation explains how check-in and key collection work. There are several possibilities:

• The homeowner or caretaker meets you at the property and hands over the keys.

• You collect the key at a nearby location, such as the owner’s house or a central point.

• The key is waiting for you in a key safe at the holiday home. The code is included in your stay confirmation.

In most cases, we ask you to contact the homeowner or caretaker by phone before arrival to ensure everything goes smoothly. For departure, you can make arrangements together on the spot.

Your stay confirmation and your MyBooking account contain the contact details of the homeowner/caretker and the arrival times.

Having trouble contacting him/her? During office hours, please contact Villa for You at the regular phone number. Outside office hours, call our emergency number. You’ll find both phone numbers on your stay confirmation and in your MyBooking account.

Would you like to arrive earlier or leave later
This is possible in some cases, but it is not standard practice and always needs to be arranged in advance. Homeowners and their cleaning teams rely on fixed arrival and departure times so the home can be properly prepared for every guest.

If you have not received your stay confirmation yet, please contact our Team of Experts.
If you already received it, you will find the contact details of the homeowner or manager and you can reach out to them directly.

Please note: in some cases a tailored arrangement is possible, but additional costs may apply.

Of course, something may accidentally get broken by you or someone in your travel party. These things happen. Always report damage directly to the homeowner or property manager. This gives them the chance to repair or replace it before the next guests arrive.

As a renting guest, you are legally liable for any damage you cause. A damage arrangement for damage to holiday accommodation is included as standard with every booking. This arrangement can help, in addition to your own liability insurance.

Under this arrangement, Villa for You may reimburse damage to the building, the inventory, play equipment and the swimming pool in the garden, provided these belong to the private use of the accommodation. Damage up to and including €25 is at your own expense. For damage above €25, the maximum reimbursement is €5,000 per booking.

Please note: an assessment will always be made first based on the conditions to determine whether the damage will be reimbursed. Damage caused by reckless or careless behaviour will not be reimbursed.

The provision of bed, bath, and kitchen linen varies by property. You will find this information in the cost overview on the property description page, as well as on the booking page and later in MyBooking under your booking details.

Cleaning is taken care of for you. So there’s no need to clean it yourself.

We do ask that you leave the house tidy: swept clean, with rubbish taken out and dishes done.

Depending on the accommodation, cleaning costs may need to be paid on-site or to Villa for You directly. You’ll find this info in the house description, during booking and in your MyBooking account.

Each accommodation has its own page on the Villa for You website with photos, a detailed description, availability calendar and information about the area. You can quickly find it via the search bar using the house code or name.

After booking, you’ll also find all details in your personal MyBooking account.

Still have questions? Our Expert Team is happy to help.

While making a booking, you’ll immediately see whether bed and bath linen are available. If they are, they’ll be automatically added to your booking and shown in the cost summary.

If they’re not available, you’ll need to bring your own. This is also mentioned in MyBooking and on your stay confirmation.

Please note: bed and bath linen usually can’t be added separately after booking. If you later change the number of guests, linen costs are adjusted automatically.

Yes, all our holiday homes come with pillows and duvets as standard.

A starter set of towels usually contains two to three towels per guest for the length of the entire stay. The towel set is not routinely changed within a stay. The contact person on site can be contacted to ask about the possibilities when this is needed. A fee may be charged for a change. Please note: Beach/bath towels are not included in a starter set unless otherwise is stated.

Whether beds are made on arrival depends on the property. If so, it is based on the number of guests in your booking.

For example, if you come with 4 people to a house for 8, usually 4 beds will be made up.

Prefer specific beds? Contact the local host before your arrival.

Beds are not automatically changed during your stay. Want extra linen or a fresh set? Ask the local host. Extra costs may apply.

You can check whether your holiday home has air conditioning by looking for the air conditioning icon in the property's features on our website. Please note that this icon does not necessarily mean that every room or bedroom is air-conditioned.

Would you like to know exactly which rooms have air conditioning? Take a look at the detailed 'Layout' section on the property's page. It shows, room by room, whether air conditioning is available, for example in the living room or in specific bedrooms. If you're still unsure, please feel free to contact us.

No. Villa for You does not proactively email guests about any (temporary) local regulations or restrictions that may apply at their destination.

As a guest, you are responsible for checking and complying with the current regulations in the country and region where your holiday home is located. We recommend checking local news or the official website of the country or municipality shortly before your departure and during your stay.

Local water restrictions may affect the use of certain facilities at your holiday home. This may include filling or topping up a swimming pool, watering the garden or washing cars.

As these measures are imposed by the local authorities, both Villa for You and the homeowner are required to comply with them. The homeowner or local property manager will be able to inform you on arrival about the current situation and any restrictions that apply to your holiday home.

If you'd like to cancel your booking, simply log in to MyBooking and follow the steps to submit your cancellation.

Cancellation charges may apply. Did you choose the Free cancellation price option? If so, you can cancel your booking free of charge through MyBooking until the date shown on your booking confirmation.

In all other cases, or if the free cancellation period has expired, cancellation fees apply according to Article 11 of our terms and conditions. You can find the terms and conditions during the booking process, in your MyBooking account, and at the bottom of every page of our website.

Did you take out cancellation insurance through Villa for You when booking? Then you may be eligible for (partial) reimbursement of the cancellation costs.

Please note: travel contracts are excluded from the right of withdrawal and don’t have a cooling-off period.

That depends on your booking. Log in to MyBooking to view the cancellation terms and any cancellation charges that apply to your booking. If you decide to cancel, you can also do this directly through MyBooking.
Was a price option available during booking and did you choose 'Free cancellation'? Then you will naturally pay 0% cancellation fees until the specified date.

In all other cases (when no price option was available, you chose the 'Best price', or the period for free cancellation has expired), we will charge cancellation fees. The closer to arrival you cancel, the higher the amount. We then apply the following percentages of the rental sum:

• Up to 45 days before arrival: 35%

• 44 to 29 days before arrival: 60%

• 28 to 1 day before arrival: 90%

• On the day of arrival: 100%

Booking fees are non-refundable.

Did you take out cancellation insurance through Villa for You when booking? Please mention this when cancelling. We’ll provide everything you need to submit your claim to the insurer.

Did you book via a partner website? Then different conditions may apply. You’ll find these in your MyBooking account or on the partner’s website.

At Villa for You, you can optionally take out short term cancellation insurance.

You can take out this insurance during the booking process or up to 7 days after making your booking via MyBooking.

Yes, Villa for You offers short-term cancellation insurance.

You can purchase this insurance during the booking process or up to 7 days after making your booking via MyBooking.

The insurance covers, among other things, cancellation or early termination of your stay due to illness, an accident, family circumstances, or another valid reason, in accordance with the policy terms and conditions.

Please note: Have you selected the 'Free Cancellation' rate option? If so, additional cancellation insurance is usually not necessary.

Cancellation insurance can be useful if you would like extra protection in case you need to cancel your stay unexpectedly or end it earlier than planned.

Have you selected the 'Free Cancellation' rate option? If so, you already have the flexibility to cancel free of charge until the stated date. In that case, additional cancellation insurance is usually not necessary.

No, Villa for You does not offer travel insurance.

For coverage of luggage, medical expenses, or theft, we recommend taking out your own travel insurance through your insurance advisor.

Yes, you can. Up to 7 days after booking, you can still add cancellation insurance via MyBooking. After that, it’s no longer possible through us.

Did you choose 'Free cancellation' when booking? Then you are already covered for cancellations until the specified date, and taking out additional insurance through us is not necessary.

Too late, or want extra coverage like travel insurance? Then we recommend arranging it through your own insurance provider or advisor.

You can share your booking details with the insurer via MyBooking. In your account, click the 'Share' button. In the pop-up screen, use the plus icon to enter one or more email addresses and send the booking information.

If you need the booking details as proof for an insurer, always check the option 'Include amounts'. You can then send the booking details directly to the insurer or first to yourself.

MyBooking is your personal, secure account at Villa for You. It contains all information about your booking: you can update your travel group, check your personal details, view payments, find your booking information, and easily share it via email.

You can also take care of practical matters here, like adjusting your travel group up to 4 days before arrival (in line with the accommodation’s conditions) or cancelling your booking..

In MyBooking you can:

• view your booking details

• arrange your payment

• see your payment deadlines

• add your travel group details

• take out cancellation insurance (within 7 days of booking)

• cancel your booking

• rent ski equipment or a bike with a discount via Intersport Rent

• share your booking details by email

• view practical information about your stay

You'll find the address and contact details of your accommodation in MyBooking, under the section ‘Arrival & key collection’. These details will be visible no later than four weeks before arrival, once your booking is fully paid.

After booking, you'll receive a link to MyBooking by email. Enter your email address (usually pre-filled) and you’ll receive a code by email to log in. Tip: choose to stay logged in so you don’t have to request a new code each time.

You can update your travel group yourself in MyBooking up to 4 days before arrival. Want to make changes after that? Get in touch with our Team of Experts. Please note: you can never add more people than the allowed maximum.

We're required to register all guest information, including for tourist tax and local regulations. The homeowner or manager also needs to know who’s staying in the holiday home. You can fill in these details easily and securely via your MyBooking account.

We only use your data to process your booking and report tourist tax correctly. If needed, we share the data with the homeowner or manager. It’s only stored as long as legally necessary. You can read more in our privacy statement.

No, this isn’t possible via MyBooking. Please contact our Team of Experts or the accommodation’s contact person. You’ll find the contact details from 4 weeks before arrival in MyBooking.

No, you need to request an invoice from us. Villa for You falls under the travel agency scheme, so VAT is often not deductible. That’s why many companies don’t need an invoice.

When you log in to MyBooking, you’ll automatically see one or more messages at the top if anything is missing, such as guest information, a signature for the tourist tax, or a pending payment. Once all messages are gone, everything is complete.

No, that can only be done via our Team of Experts. You’ll find our contact details in MyBooking. You can also contact the homeowner or manager. Their contact info is visible no later than 4 weeks before arrival in MyBooking and in your stay confirmation.

Yes, you can share your booking details with others via MyBooking. In your account, click the 'Share' button. In the pop-up screen, use the plus icon to enter one or more email addresses and send the booking information. If you need the booking details as proof for an insurer, always check the option 'Include amounts'. You can then send the booking details directly to the insurer or first to yourself.

No, it is not possible to cancel your booking yourself via MyBooking. Do you want to cancel your booking? Always contact our Team of Experts directly by phone or email.

No. A wildfire, flood, earthquake or other natural disaster in the region does not automatically entitle you to cancel free of charge.

As long as the holiday home remains accessible and usable and your stay can go ahead, the normal cancellation conditions apply. Should you decide not to travel, you will be charged the cancellation costs that apply to your booking.

Free cancellation or rebooking may only be possible if the relevant authorities have officially confirmed an emergency that directly and significantly affects your stay. More information can be found in Article 18 of our General Terms and Conditions.

No. An increased risk of wildfires, smoke in the region, forecast extreme weather, an official warning or a negative travel advisory is not, in itself, a reason to cancel free of charge.

As long as your stay can go ahead and the holiday home remains accessible, the normal cancellation conditions apply. Reports in the news or on social media do not change this.

Free cancellation or rebooking may only be possible once the relevant authorities take measures that directly and significantly affect your stay. More information can be found in Article 18 of our General Terms and Conditions.

No. An increased risk of wildfires, smoke in the region, forecast extreme weather or a general warning does not, in itself, entitle you to cancel free of charge.

As long as the holiday home remains accessible and usable and your stay can go ahead, the normal cancellation conditions apply. Reports in the news or on social media do not change this.

Free cancellation or rebooking may only be possible if the relevant authorities take measures that directly and significantly affect your stay. More information can be found in Article 18 of our General Terms and Conditions.