After the full amount has been paid you will receive a confirmation of your stay 4 weeks before arrival. On this confirmation you will find the exact address and the coordinates of the holiday home.
On the confirmation of your stay you will find how the arrival is arranged. There are three possibilities:
- The home owner/manager will bring the key to the holiday home and welcome you on the spot.
- On your confirmation of stay you will find the address of the homeowner/manager, where you can pick up the key.
- On your confirmation of stay you will find a location (e.g. a petrol station or restaurant nearby) where you can meet the homeowner/manager and get the key handed over to you.
On the confirmation of stay it is often asked to contact the homeowner/manager by telephone before arrival. This is to ensure a smooth key transfer.
For the return of the keys on departure, you can make your own arrangements with the owner or caretaker.
On the confirmation of your stay you will find the contact details of the homeowner/manager and the arrival times. Contact him/her by telephone. Can't get in touch? Then contact us by telephone during office hours via our telephone number and outside office hours via the emergency number. This is stated on the confirmation of your stay.
A deposit is only applicable if this is stated on your confirmation of stay. You pay this on top of possible costs on location as a guarantee payment. In case of damage or out of proportional use of gas, water or electricity, the deposit will be used. The deposit must be paid before the key is handed over.
On the confirmation of your stay you will find how the costs can be paid on location.
While making your booking you can see if you need to pay the deposit on arrival at the home owner/manager or pay in advance to Villa for You.
- If you pay the deposit in advance to Villa for You it will be refunded to your account within 2 weeks after your stay.
- If you pay the deposit in advance to Villa for You it will be refunded to your account within 2 weeks after your stay.
To receive the deposit on your bank account we need to receive your IBAN account number.
Owners and their cleaning team set themselves for a fixed arrival or departure time. They want everything to be perfect when you arrive, but they also want everything to be perfect again for the next travel party. That is why it is important to make arrangements beforehand if you wish to arrive or depart sooner or later. A request for this can be submitted to our team of experts before receiving the confirmation of your stay. Have you already received the confirmation of your stay? Then you will find the details of the owner and/or manager here. Feel free to contact them yourself in order to make proper arrangements. In some cases this may involve extra costs.
The guest is legally liable for any damage caused by him. Something can always accidentally happen. Any damage must be reported directly to the homeowner or manager. Only then they can repair or replace it before the arrival of a new guest. Damage up to € 25 is always for own account, higher amounts are usually covered by the Villa for You damage insurance which is included when booking. Whether the damage is covered or not is determined by the insurance, based on the applicable conditions. Damage resulting from reckless or careless behavior is not covered.
When you travel through Europe with your dog or cat, you are required to bring a pet passport for your pet(s). This includes proof of vaccination against rabies. In addition, your pet must be provided with identification, such as a subcutaneous chip or a tattoo. Both the passport and identification can be requested at the vet.
For each country there are additional rules that you need to take into account. We advise you to read these rules or request them from the appropriate authorities. Be sure to inquire about this before you cross the border
The presence of bed, bath and kitchen linen varies from house to house. You can find this information in the cost overview on the house description page.
Unless otherwise stated, you don't have to clean the house yourself. However, you should always leave the house in a decent state ('broom clean'). In addition, it differs from house to house whether the cleaning costs have to be paid locally or directly to Villa for You. This information can be found in the cost overview on the house description page, as well as on the booking page.
If tourist tax has to be paid, it is either included in the price, or it has to be paid on the spot. In the cost overview you will find what is applicable for a particular house. It may be that the homeowner needs additional information from all travellers. Should this apply, the main booker will be contacted.
On the accommodation page you can find all information about your booked accommodation. You can find this page quickly by entering the accommodation code in the search bar. Are there more specific questions which you can't find and answer for, please contact the team of experts.
Unfortunately, this is not yet possible online. You can contact our team of experts.
Usually you are expected between 4 pm and 6 pm on the day of arrival and have to leave the holiday home before 10 am on the day of departure, unless otherwise stated in your travel documents.
Yes, blankets or duvets and pillows are provided in all holiday homes.
A starter set of towels usually contains two to three towels per guest for the length of the entire stay. The towel set is not routinely changed within a stay. The contact person on site can be contacted to ask about the possibilities when this is needed. A fee may be charged for a change.
On arrival of your stay, bed linen is provided for the number of guests booked, if indicated that bed linen is provided. Have you booked an eight-person holiday home, but your travel party consists of four people? Then bed linen will be provided for four people.
It may differ per holiday home whether the beds are made up on arrival or whether bed linen packages are provided.
If the beds are made up, the number of people mentioned on the booking is considered. This means that if you have booked an eight-person house for a four-person party, two double beds may have been made up and the other beds may not. Do you have specific wishes in which beds need to be made for your travel group? Then please get in touch with the contact person on site.
Bed linen is not changed as standard within a stay. The contact person on site can be contacted if this is required.
To ask about the possibilities of providing extra bed linen for making extra beds or changing bed linen during the stay, please contact the contact person on site. Fees may be charged for extra sets or a change.