Frequently asked questions

We display the terms and conditions during the booking process, but also in our footer under ‘Villa for You’ in the ‘Conditions’ section.

Our team of experts is available by email or phone on Monday from 10:00 AM to 5:00 PM, Tuesday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 4:30 PM. In case of emergency, you can reach us on our emergency number.

Via internet

• Click on an available period on the search page and click on 'Book now'

• Fill in the number of persons and any pets you want to travel with

• Check the cost overview

• Check the cost overview

Check all data, read the booking conditions and make a definite booking by clicking on "Book now". The booking will be confirmed online and by e-mail.

By telephone

You can also book with us by phone by contacting our team of experts.

You can easily take care of a few changes yourself in MyBooking. Up to 3 days before arrival, you can update your address or travel party details. For other changes, like adjusting your travel dates, cancelling your booking, or switching accommodation, please contact our Expert Team. Keep in mind that changing your travel dates or accommodation may incur cancellation fees. Our team is happy to help you out!

You’ll receive your booking confirmation with the address around four weeks before your arrival. Please make sure your booking is fully paid by then. For privacy reasons, we can’t share the address before a confirmed booking.

This is not customary. For such requests, always contact our Team of Experts by phone first. We can then see what Villa for You can possibly do for you.

We don’t have a brochure, as we’re always adding new houses to our listings. This way, you’ll always find the most up-to-date selection on our website!

Each holiday home lists how many people are allowed. This is the total number of adults and children from 3 years onwards. In most cases the number of guests may be exceeded with 1 or 2 babies from 0 to 2 years. If this is the case, it will be stated on the booking page.

In the filter menu under the heading 'Facilities,' you can select the option for a cot and chair. All houses that offer this will then appear in the search results.

Furthermore, in the house description - under the section 'Layout holiday home' - you can see if a cot/chair etc. (on request) is available for a baby.

The price listed per night or per week on our website is an average. This “avg./night” or “avg./week” rate gives you a rough idea of what to expect, but it’s not a fixed price.

Until you select specific dates, we can’t give you an exact cost. The final nightly or weekly price depends on several factors—such as length of stay, season, optional services, extra fees, and any discounts.

Want to know the exact cost of the holiday home rental? Just select your check-in and check-out dates and you'll instantly see the total price for your chosen period, with all fees included.

Villa for You offers various options to pay the travel sum for your booking. The travel sum must always be paid in advance electronically, via bank transfer or direct online payment. It is not possible to pay on-site or in cash. Any additional costs are paid on location. These will be specified during booking and in your stay ticket.

Payment options for the travel sum
Booking well in advance? Then we prefer payment by bank transfer. Always mention your booking number so we can process your payment quickly. Please allow 3–5 business days for processing, and note that banks do not process payments on weekends or public holidays.

If a bank transfer is not possible, or in the case of a last-minute booking (arrival within 14 days), you can pay online via one of our other options. For a last-minute booking just a few days before arrival, the full travel sum must be paid online immediately.

Available online payment methods

• Ideal

• Bancontact

• EPS

• Maestro

• Visa/Mastercard

• Google Pay

• Apple Pay

Note: Paying by credit card? Keep your 3D Secure password handy and make sure you have sufficient balance.

We expect you to pay the deposit immediately after booking. Or, if you book shortly before arrival, the full payment at once. Paying in one or 2 installments depends on the number of days between the booking date and the arrival date.

• If the arrival date is 57 days or more (about 8 weeks) after the booking date, you can pay in two installments. The first installment is 35% of the total amount. This first installment must be paid within five days of booking. The remaining amount must be paid no later than six weeks before arrival.

• If the arrival date is 56 days or less (about 8 weeks) after the booking date, the full amount must be paid within three days after the booking date. The payment period gets shorter as the arrival date gets closer.

You can pay via bank transfer. You can pay by bank transfer. The account number can be found on the booking confirmation.

For proper and timely handling of the payment, we ask you to always mention the booking number when making the payment. Please note that processing your payment via bank transfer may take 3-5 business days.

That's not possible. You always pay the travel sum in advance. Upon arrival, if indicated on your booking and accommodation confirmation, you pay a deposit and any costs on spot.

On the confirmation of your stay you will find how the arrival is arranged. There are three possibilities:

• The home owner/manager will bring the key to the holiday home and welcome you on the spot.

• On your confirmation of stay you will find the address of the homeowner/manager, where you can pick up the key.

• On your confirmation of stay you will find a location (e.g. a petrol station or restaurant nearby) where you can meet the homeowner/manager and get the key handed over to you.

On the confirmation of stay it is often asked to contact the homeowner/manager by telephone before arrival. This is to ensure a smooth key transfer. For the return of the keys on departure, you can make your own arrangements with the owner or caretaker.

The provision of bed, bath, and kitchen linen varies by property. You will find this information in the cost overview on the property description page, as well as on the booking page and later in MyBooking under your booking details.

A starter set of towels usually contains two to three towels per guest for the length of the entire stay. The towel set is not routinely changed within a stay. The contact person on site can be contacted to ask about the possibilities when this is needed. A fee may be charged for a change. Please note: Beach/bath towels are not included in a starter set unless otherwise is stated.

Need to cancel your holiday? Please contact our Team of Experts as soon as possible by phone or email. Have your booking number ready for faster assistance. Cancellation fees may apply. Full details are outlined in the cancellation terms sent to you by email after booking. If you purchased cancellation insurance through Villa for You at the time of booking, you may be eligible for a partial refund. Please note: travel agreements are exempt from the EU Distance Selling Directive and do not include a 14-day right of withdrawal.

If you cancel your booking, a fee will be charged to cover the costs we've incurred to prepare your stay. The closer to the arrival date you cancel, the higher the cost. The following percentages of the rental price apply:

• Up to 45 days before arrival: 35%

• 44 to 29 days before arrival: 60%

• 28 to 1 day before arrival: 90%

• On the day of arrival: 100%

Booking fees are non-refundable. If you purchased cancellation insurance through Villa for You and cancel for a valid, documented reason, we advise contacting the insurer to check if you’re eligible for a refund.

If you booked via a partner website, different cancellation terms may apply. These are stated in your booking confirmation. Please note: cancellations are processed during business hours. If your request is received outside these hours, the next working day will be used as the effective cancellation date.

Every time you book a holiday home with Villa for You, an accommodation damage insurance is included. This means you're automatically covered for any accidental damage to the property, on top of your own liability insurance.

The insurance coverage includes damage to the building, the inventory, the playground equipment and the swimming pool in the garden, which belongs to the accommodation for private use. The maximum coverage is € 2.500. There is no own risk. However, the amount of the damage must be higher than € 25. When you book a Villa for You holiday home we advise you to arrange travel and cancellation insurance.

Villa for You offers a short-term cancellation insurance that you can easily add during the booking process or up to 7 days after booking. This insurance covers cancellations due to illness, accidents, or family emergencies. For additional coverage, like travel insurance, we recommend arranging this through your own insurance advisor.

When booking a Villa for You holiday home, we recommend arranging proper travel and cancellation insurance. Villa for You now offers a short-term cancellation insurance, which you can easily add during the booking process. This insurance covers cancellations due to illness, accidents, or family emergencies. We currently do not offer travel insurance. For additional coverage, we recommend consulting your own insurance provider.

Yes, you can still take out our short-term cancellation insurance, up to 7 days after making your booking. After that, it’s no longer possible via Villa for You. For additional coverage, such as travel insurance, we recommend contacting your own insurance provider.